Privacy policy

Last updated: 14 November 2026. This is a translation; in case of differences the Dutch version prevails.

Socialschedulr is a service of Ramaekers Consultancy. This policy explains which data we process when you use Socialschedulr, why we do so and which rights you have.

1. What data do we process?

• Account details: your name, email address, company name and an encrypted password.
• Connected channels: when you connect a Facebook Page, Instagram, TikTok or X account, LinkedIn profile/Page or YouTube channel, we receive the name, username and profile picture of that channel and an access token that lets us publish posts on your behalf. We store access tokens encrypted.
• Content: the texts, links, photos and videos you put in Socialschedulr, and the moment they should be published.
• Payment details: payments are handled by Stripe. We don't receive full bank or card details, only a customer number and the status of your payments.
• Technical data: IP address, browser details and log files, for security and fixing problems.
• Source at sign-up: the page of our website where you clicked to sign up, the first page of that visit, the site you came from and any campaign codes (UTM). This shows us which pages help. We use no cookies for this and share it with no one.
• Connections with AI assistants: when you connect Socialschedulr to an AI assistant such as Claude, ChatGPT or Grok (through our MCP connector or API), we only receive the actions the assistant performs on your behalf, such as listing your channels or posts, scheduling or deleting a post and fetching statistics. We do not receive or store your conversations with the assistant; only the result, such as a scheduled post, ends up in your account. You choose which company the connection applies to and whether the assistant may only read or also schedule. The connection uses an access token that is valid for one hour and a refresh token that is valid for at most 90 days; we store both only in encrypted (hashed) form.
• Chat on the website: if you ask a question through the chat on our website, we keep your messages and the details you enter yourself, such as your name and email address. The chat stores data in your browser to remember the conversation.
• Website statistics: only if you accept cookies do we use Google Analytics on our website, in the help centre and in the app. It measures, among other things, which pages you view, how you reached the site, what kind of device and browser you use and which country or region you are in. Google Analytics does not store IP addresses, and advertising features are turned off. If you decline, we do not load Google Analytics. Your choice applies to all three, and you can change it at any time via ‘Cookie settings’ at the bottom of the website and the help centre, or in the app through your user menu. We never measure public share and approval links.

2. What do we use this data for?

• To create your account and give you access to Socialschedulr.
• To publish your posts on the connected channels at the moment you choose.
• To bill your plan.
• To secure the service, fix problems and inform you about important changes.

We use data from Facebook, Instagram, LinkedIn, TikTok, X and YouTube solely to provide the features of Socialschedulr. We don't sell data and don't use it for advertising.

Socialschedulr uses YouTube API Services. By connecting a YouTube channel, you agree to the YouTube Terms of Service. How Google handles your data is described in the Google Privacy Policy.

Socialschedulr’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Information received through YouTube API Services is used solely to publish your videos on your behalf and to show you the associated statistics. We do not share this information with third parties, do not use it for advertising, and do not use it to train models.

3. Legal basis

We process your data because it is necessary to perform our agreement with you (providing Socialschedulr), to comply with legal obligations (such as the tax retention obligation) and on the basis of our legitimate interest in a secure service.

4. Who do we share data with?

• Meta (Facebook and Instagram), LinkedIn, TikTok, X and Google (YouTube): only the content you have us publish, via their official APIs. We also fetch statistics, such as likes, comments, views and follower counts.
• Stripe: for processing payments and creating invoices.
• Tidio: for the chat on our website. Tidio processes your chat messages and what you enter in the chat. We also use the same chat on taptoconnect.nl.
• Google (Google Analytics): only if you accept cookies, for statistics about the use of our website, the help centre and the app. We do not use this data for advertising.
• The AI assistant you connect (for example Anthropic for Claude or OpenAI for ChatGPT): only the data the assistant requests at your request, such as your channels, posts or statistics. What the assistant does with it is covered by that provider’s privacy policy.
• Hosting provider: our servers are located in the European Union.

5. How long do we keep data?

As long as your account is active. If you delete your account, we delete your account details, connected channels, access tokens and content within 30 days. We keep invoice data for 7 years because of the tax retention obligation.

6. Deleting data and revoking connections

At any time you can:

• disconnect a channel via Channels in the app; we then immediately delete that channel's access token;
• revoke a connection with an AI assistant via Settings → API and AI; the assistant then immediately loses access;
• delete your entire account via Settings → Profile → Delete account;
• revoke Socialschedulr's access in the settings of Facebook (Settings → Apps and websites) or LinkedIn (Settings → Data privacy → Other applications).

If that doesn't work, email us via the address below; we will then delete your data within 30 days.

7. Your rights

You have the right to access, correct or delete your data, to restrict processing, to object and to data portability. You can also file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

8. Security

We use an encrypted connection (HTTPS), store passwords and access tokens encrypted and limit access to data to what is necessary.

9. Contact

Questions about privacy or a request to access or delete your data? Email us at info@taptoconnect.nl or visit support.socialschedulr.com. You can also report security issues to this address.

Socialschedulr is a product of TapToConnect (Ramaekers Consultancy, Chamber of Commerce no. 90938178).